Frequently Asked Questions
How do I book?
Email us using the contact us feature to check if your date is available, if we reply saying yes then please checkout and pay… once we receive confirmation of payment we will email and confirm the booking (this may go to spam so please check)
If what you are after is not available yet on the booking system please email us to check availability.
no booking is confirmed, or dates held unless payment is made.
Do you offer Payment plans?
Yes we do! we want to ensure that all of our families are able to afford their special day. for this reason during the consultation process we always try and make sure the package is tailored to your budget. we also offer payment plans where our clients are able to set up automatic payments to slowly pay off the event before the event date. This can be weekly, fortnightly or monthly payments.
WE also offer afterpay- feel free to checkout using this payment method.
What do you require when I book?
all bookings are required to pay a non refundable 20% desposit of the total amount of the booking, this is to ensure that your date is secure and no one else can book your date. if this deposit is not paid then your booking is subject to cancellation and you will miss out. once youve made your deposit, full payment is not due until 2 weeks prior to the event date.
This excludes website purchases and afterpay purchases.
Do you setup and packdown?
yes, for all orders over $300 we deliver and packdown free of charge within the Hawkes bay region. any singular hire items must be arranged to be picked up and dropped off by yourself from our pickup location in Napier, for any backdrops or large hire items, a van or ute is essential. Any orders under $300 can be delivered at an additional travel cost.
please allow us enough time to setup your event, the more time we have the more beautiful the outcome, you will see our estimated setup times on our book now page.
Pack downs usually occur the same day- we do not however do late night packdowns, so please ensure we are able to collect the next day from the venue.
Do you offer refunds if i change my mind?
In short, no. due to covid we pivoted our business into a business not a hobby, our livlihood depends on our bookings and as we are booked nearly 6 months in advance at most points in the year, with constant inventory and bills to keep up with it is purely not manageable to offer refunds. we do however offer full credits, we love our families, and we understand money is just as precious to us to keep a roof over our heads as it is yours therefore we will do anything to ensure your booking still goes ahead.
DEFINITIONS
The “Owner” is Sass and Co Styling
The “Hirer” refers to the person, firm or corporation hiring equipment from the Owner
The “Equipment” means all the equipment and accessories supplied to the Hirer
“Terms” means these Terms and Conditions of Hire
"Booking" means any written booking or order made by the Hirer to Sass and Co Styling for Equipment and/or Services.
CONDITIONS OF HIRE
Unless otherwise agreed in writing by the Owner and the Hirer, these terms and conditions shall be the only terms and conditions on which the Owner will provide the goods and or services to the Hirer.
These Terms are deemed to be accepted by the Hirer on payment of a booking deposit, on receipt by the the the Owner.
The hiring of the equipment will commence from the commencement date specified on the hirer invoice and continue for the term specified. The hirer is entitled to use the equipment for the hire period. Any extension of the period must be agreed to the owner.
The hirer shall not remove the Hire equipment or any part thereof from the situation and position of its installation without consent from the owner.
The hirer agrees not to use the equipment at locations or purposes different to the equipment’s general designated purpose and specified suitability (such as indoor versus outdoor use).
The hirer acknowledges responsibility for the equipment and is liable for any damage.
CANCELLATION AND VARIATIONS
No Refunds will be issued under any circumstances once bookings are confirmed. We do however offer full credits with no expiry if the Event is cancelled more than 60 days out from the event date. If the Event is cancelled by the hirer less than 60 days out, 50% credit will be issued to you.
Deposits are non refundable, transferrable and cannot be exchanged for a credit note.
CLEANING & PRODUCT HIRE CONDITIONS
Upon completion of the hiring, the equipment must be properly cleaned by the hirer. Balloons, flowers or any form of decoration that was not supplied with the Hire Equipment needs to be removed ready for pickup for the Owner.
If items are returned unclean, a cleaning fee depending on the condition will be charged.
Cake stands should be wiped down with a microfibre cloth that is a little damp and then dried with a dry towel. All dessert residue must be removed from the cake stands. Do not wash cake stands under the sink as this will damage the cake stands entirely.
If vinyl or signage is placed on any products, this must all be removed after use of product, otherwise a cleaning fee to remove will be charged to hirer.
DAMAGE OF EQUIPMENT
The Hirer is responsible for any loss or damage to the equipment for any reason whatsoever except loss or damage which is caused by reasonable wear and tear.
If damage or loss occurs while in the Hirers care, full replacement costs will be charged. If damage or loss is inflicted the Owner reserves the right to invoice and collect from the Hirer the remaining balance required to replace damaged or lost items.
If part of a set is damaged, stained or lost, the Customer is responsible for the full replacement of that set.
All packaging materials are to be returned with the hired goods.
CASTLE CONDITIONS
We require a clear entry to site. The decision on site suitability is the delivery drivers and is final. If the site is not suitable or we cannot gain entry or contact you for delivery purposes you will still be liable for the full booking fee.
DO NOT move castle once it has been erected. Please advise of any steps/obstacles etc when booking as these units are heavy and may require two delivery staff.
We do not hire in bad weather conditions as units can become dangerous. All outdoor installation’s run the risk of cancellation due to the weather and you will still be liable for the full booking fee.
Please ensure that the Bouncy Castle is not overcrowded, and limit numbers according to the age and size of people using it. Maximum of 4 Adults or 10 kids are allowed on the castle at one time.
NO food, drinks or chewing gum allowed in the Bouncy Castle, nor is face paint, party poppers, coloured streamers or silly string to be inside the Castle (Please note if the Castle is collected in a dirty condition then the person hiring it will incur a cleaning charge of $200)
Please remove all footwear and socks must be worn at all times when using the bouncy castle.
If damage to the Bouncy Castle occurs while in the customers care, Sass and Co reserves the right to invoice and collect from the Customer costs required to repair or replace the damage.
Please do not switch off the blower, unless of bad weather. In the event of heavy rain , the blower must be turned off, disconnected and taken out of the rain to avoid damage. In the event that the blower stops working, please ensure all users get off the castle immediately and contact Ariel
Please note that all persons using this Bouncy Castle do so at their own risk. Sass and Co does not accept any responsibility for any injury caused to anyone using this equipment.
By confirming a quote via email, signature or deposit payment, the Customer acknowledges & agrees to these terms & conditions.